There are many extraordinary stories behind most Total Tools Franchisees, but the journey that Stef Hlaca and Dave Bosman have taken to open their third Total Tools Store in eight years this week is something special.
Toowoomba Boys Stef and Dave grew up in Zimbabwe, met at school and became close friends when they were twelve. Today they maintain such a close bond that they think of each other as brothers. Before immigrating to Australia Stef and Dave established a very successful tool business in Zimbabwe. Dave worked in the tool industry for 25 years and Stef had a background in Accounting. “We found combining our skill sets and sharing the workload helped us progress faster” Stef recalls. It was through this business that they discovered their passion for tools and a knowing that together they could achieve great things. After immigrating with their families to regional Queensland, Stef and Dave decided to reestablish their careers in the Australian tool industry. After learning about Total Tools through a number of sales representatives they decided to investigate the Total Tools Franchise model. At this stage there were only 8 or 9 Total Tools in Australia, but the model, future growth plans and return on investment were very attractive to them both. They knew how to run a strong partnership from their tool business experience in Zimbabwe, so why not have a go by embracing the Total Tools Franchising opportunity. Wanting to stay in a business that was familiar to them both and after finding a lucrative Franchise opportunity, Stef and Dave opened their first Total Tools store in 2006. It was the first Total Tools store to be opened in Queensland, the start of Total Tools growth and expansion into the sunny state. Located in South Street, Toowoomba, it was an ideal location for their first store.
Toowoomba is Australia’s largest inland regional city and is the commercial and economic hub of the Dowling Downs. With a population over 90,000 people it actually serves a population in excess of 250,000 people. It was also very important that it became a family business; their wives became an integral part of their business success. Stef’s wife Kirra and David’s wife Kjersti both are involved in the business and work in the accounts department.
After growing their business into a successful operation and with the on-going support from Total Tool Head Office, Stef and Dave were able to expand their store network within 6 years. Taking advantage of a competitor going into liquidation they took over the premises rebranding it Total Tools and opened their second store in Toowoomba in 2012.
Having two stores in Toowoomba has meant that Total Tools is a very prominent local business. They firmly believe in the ‘locals servicing local needs’ philosophy, so much that Total Tools has become a household name, something they had set out to achieve. It is important for them to give back to their local community. They have achieved this in many ways, through employing locals, supporting local sporting groups and sponsoring local events. Total Tools is now a well recognised brand in Toowoomba and surrounding Darling Downs region. A win for the Franchisee and Franchisor.
“With a Total Tools Store there is never a dull moment. Varied customers, changing trends, dealing with constant changes in product technology, interacting with a wide variety of suppliers and constantly changing store presentations keep it all exciting” Stef describes his experience as a Total Tools Franchisee. For the past five years, Stef and Dave had their sights on Ipswich as an ideal location for their third store. Ipswich located in the booming south east region of Queensland has a large industrial base and shows a great deal of potential. After taking some time to find the right location, this week they have achieved an incredible goal of opening three Total Total stores in eight years. Ipswich is store number thirty eight for Total Tools nationally and the eighth store to open in Queensland.
The Total Tools Franchise model has enabled Stef and Dave to live a very comfortable lifestyle with their families. By investing in Total Tools franchisees they are able to build a business that will be in their families for generations to come. Working together with the head office and other group members creates a united front and a lot of shared experiences. Stef says “Constant interaction between all parties with respect to all aspects of the business is reassuring and motivates us to commit further to the model.” With three stores opened in only eight years, Stef and Dave are the perfect examples of how Total Tools can change you and your family’s lives. With lots of hard work, focus and determination you can create a very successful business working with the Total Tools Franchise model. As Stef said “Seeing growth, expanding the business and opening stores are all very exciting and rewarding”. We wish Stef, Kirra, Dave, Kjersti and their families the best of luck with the opening of their Ipswich store. We know that they will make it as successful as their first two stores and we look forward to seeing the fantastic results they achieve together. Total Tools have limited exclusive tier one territories available in NSW, QLD, NT, TAS, SA and WA. Are you serious about investing in a tried and tested franchise model that will return high profit margins and strong growth opportunities? For more information enquire here.