10 Crucial Business Tasks To Never Outsource

Entrepreneurs are buried in work when the organisation is expanding. In such a scenario, outsourc

...

ing appears as a highly beneficial opportunity to...

10 Crucial Business Tasks To Never Outsource
Lucas Nguyen Image
Lucas Nguyen
Updated: Tuesday 23rd of November 2021
Evaluation

Entrepreneurs are buried in work when the organisation is expanding. In such a scenario, outsourcing appears as a highly beneficial opportunity to pass off the load to others. It has become increasingly popular with the prevalence of remote working. Outsourcing helps businesses to find talented and professional candidates for various operations and allows them to reduce their workload and manage timelines.

However, some things work better in-house and should not be handed over to third parties. Thus, if you plan to purchase a business for sale in Australia, you must know which functions need to be covered internally. Thus, here is a list of ten such responsibilities that should never be outsourced.

1. Customer Service

Your customers are an asset to your organisation and should always be satisfied. As the business owner, you know your customers better than anyone else and understand their desires and your offerings perfectly. Thus, you have the best resources to meet their needs and deal with their queries and confusion. With skilled and experienced people in your team, you can quickly resolve the issues affecting the customers and make them happy.

Outsourcing the task can lead to gaps in customer relationship management as the third party is not well-versed with your offerings and cannot help customers with unique queries. It can lead to dissatisfaction and disappointment among the clients, and they may switch to competitors. Thus, do not outsource customer service.

2. Leadership

If the entrepreneur feels that outsourcing his leadership responsibilities will bring him some respite, he is mistaken. It will bring down the load but reduce his control over his organisation and people. Also, a veteran hired to work in the lead role will not be as passionate about the business as the person who owns it. They may fulfil the obligations and may not associate with the people or the vision of the company.

The employees may enter a power struggle with the nominal head as they would like to exert more control over their teams than listening to an outsider who knows little about their projects and staff members. It can create an internal conflict and lead to mismanagement. Thus, the role of the CEO should stay in the company.

3. Final Recruitment

Hiring talent is a time-consuming activity, and therefore, many companies outsource the job to recruitment agencies. These third parties are more concerned about their commission rather than finding the right talent for your business. Thus, it is essential to make sure that the final nod for the candidate comes from your management team.

The recruitment agency should be hired only for finding and screening qualified candidates. Your senior managers and human resource team should be the people who should do the interviewing and hiring.

4. Human Resource Management

Employee satisfaction is dependent on a proactive and understanding human resource department that takes care of their needs and desires. Without their presence in the company, it can become challenging for the workers to get their issues addressed at the earliest.

A disgruntled workforce can spell doom for the business. Thus, it is highly essential to keep them motivated and productive, which can be achieved through regular appreciation, appropriate compensation, quick conflict resolution and team-building activities. All this is possible when the HR department is present in-house and can work according to the needs of the employees.

5. Unique Capabilities

Every business develops its distinctive abilities and operations that help it stand out and provide the customers with a unique selling proposition. The target audience recognises the differentiating factor and puts your brand in a niche segment because of its special features.

For example, offering high-quality products could be the business's core competency, and it is classified information. It cannot be shared with competitors who can quickly replicate the success formula and sabotage your sales and competitive edge. Thus, you should not rely on outsiders to take charge of your unique competencies, which is the most significant part of growth.

6. Innovation and Development

Every business aims to scale up through innovation and the adoption of technological advancements that put them at the forefront in the cluttered marketplace. However, many entrepreneurs decide to outsource this function as they do not have the expertise within the organisation to achieve this goal.

It is the wrong way to progress as you will not be able to learn the skill and make your workforce proficient in it if it is being used by a third party. You must focus on developing the capabilities in-house rather than depending on an agency to carry out the task.

7. Budget Approvals

Outsourcing accounting and bookkeeping are common among organisations that are growing. It involves providing them with all the financial details of the business and letting them cover the laborious task of invoicing, financial reporting, budgeting, cash flow management, tax submissions, etc.

However, you should not allow the agency to take over the task of allocating funds for different operations. When you put a third party in charge of your funds, you are at risk of embezzlement and fraud. Make sure that the final approval for the use of capital comes from the senior management.

8. Marketing Plan

No business can survive without marketing because that is the only way to promote the brand among the target audience. The significance of the task makes it vital for the survival of the company. You must have a marketing team that lays down the strategy for marketing the company and its products. You are the best judge of your strengths, customer profiles and knowledge about the offerings. Thus, you can develop the right marketing plan to reach your customers with the right messaging through the right channels.

However, when you outsource this task, you will have no clue how the strategy is being designed and implemented. Your management and marketing professionals can create the most comprehensive marketing plan. You can outsource copywriting, artwork, and creative designing, but the plan should be developed in-house.

9. Business Relations

Networking allows the entrepreneur to promote his brand and company among like-minded people and acquire partners and associates. It can help in finding venture capitalists and angel investors who wish to offer funding for the progress of the business.

It is the inner circle and contact list of the entrepreneur that helps him to find people who are interested in his work and field and can prove to be valuable associations for the business. However, maintaining relationships needs face to face conversations and personal touch. Thus, you cannot ask an agency to do it for you. Relationships are built on trust, loyalty, and camaraderie, and you need to build them yourself.

10. Boosting Sales

Growing your business needs amplifying sales and you need not hire a third party for the same. Your employees are the best people to sell your products as they are aware of the features and specifications and can answer the queries of buyers correctly. They have the knowledge and talent to persuade people to buy your products and will do it enthusiastically as they have been working with the company.

On the other hand, outsourcing the job will not get the same level of sincerity towards achieving the sales goals as those people have various other clients and have little knowledge about your products. So, make sure that you use your employees as brand ambassadors and make them bring buyers to your doorstep.

Conclusion

If you intend to purchase a business for sale in Australia, you must ensure that the tasks mentioned above should not be outsourced. These are vital for the business and should be managed in-house.

Author Info
Lucas Nguyen

Lucas Nguyen is an immigration expert with loads of experience of working in public sector and as an in-house lawyer. Lucas graduated with a Bachelor of Law and Master of Law in Global Business Law from La Trobe University. His sole aim is to provide best legal services, to his clients, on complex Australian Immigration Laws and commercial transactions. His association with Business2Sell is not new, and we welcome him as our guest author.

Financing Options for Buying a Business in Australia
Lucas Nguyen Image
Lucas Nguyen
Tuesday 16th of September 2025
Buying

Buying an established business is the one of the most lucrative decisions for aspiring individuals. Instead of spending years establishing brand awareness...

Read More
Business for Sale vs. Starting from Scratch: What's Better in 2025?
Lucas Nguyen Image
Lucas Nguyen
Friday 29th of August 2025
Evaluation

Australia is renowned as an open, thriving, and globally connected economy. With robust public and private sector collaboration, the nation boasts of...

Read More
Read More

Notice - Business2sell.com.au uses cookies to provide necessary website functionality, improve your experience, and analyze our traffic. By using our website, you agree to our Privacy Policy and our Cookies Policy.